Ringgit exchange rate: 1.6
Monday to Friday 9AM - 6PM, on Saturday 9AM - 2PM

Important Notices

We do not offer compensation in the following situations:

1) Unmatched size: the actual size of the product does not match the measurement provided by the seller.

2) Unmatched product: the actual product does not match the seller's description

3) Unmatched logo or brand: the logo or brand of  the actual product does not match the logo or brand displayed in the description.


4)Unmatched color:After receiving the product from the seller, we will check whether the color of the product match  with your order. In case the color provided by the seller and the color ordered by the buyer are not the same, onebound  is not responsible for any compensation. For example, the product description says ‘light blue’ and you choose blue color. After you receive the blue item, we are not responsible for any compensation based on a difference in color shade. Sometimes there is a slight color difference, due to the difference in computer monitors, which could lead to color difference between the online picture and the delivered item.


5) Parcel has been seized by local customs.

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电话

Kco 客服专线

03-8066 6202

周一至周五,早9:00至晚18:00

客服邮箱:
CODMALAYSIA@kco2u.com

投诉邮箱:
CODMALAYSIA@kco2u.com

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KCO Logistics & Distribution Services Sdn Bhd.

Address: No 11,Jalan PP2/4, Taman Putra Prima, 47100 Puchong, Selangor D.E.
Tel : 03-8066 6202 Email:CODMALAYSIA@kco2u.com
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